10x Business Growth with Eddytools NPS

Watch the Playbook

YouTube video: [10x Business growth with EddyTools NPS](https://youtu.be/s1v5lM4R33o?si=GrNUDBuULqAesSCU)

Why NPS Still Matters

Net Promoter Score (NPS) remains one of the simplest ways to measure customer loyalty, but it only works when teams take action on the data. The Eddytools approach turns passive survey results into active growth systems.

Our NPS Flywheel

1. **Automated Survey Triggers** – Fire NPS requests after key lifecycle moments (onboarding, renewals, support resolutions). 2. **AI-Powered Insights** – Summarize qualitative feedback, detect sentiment shifts, and highlight emerging themes. 3. **Closed-Loop Follow-Up** – Assign response owners, notify teams, and ensure every detractor, passive, or promoter receives a tailored follow-up. 4. **Growth Plays** – Route promoters into referral campaigns, re-marketing sequences, or upsell paths.

Results You Can Achieve

- **Higher Retention** – Identify churn risk early and launch save campaigns. - **Referral Velocity** – Turn promoters into advocates with automated asks and rewards. - **Product Roadmap Clarity** – Prioritize features based on recurring feedback patterns.

Implementation Tips

- Start with a single touchpoint (e.g., post-onboarding) before expanding to additional lifecycle events. - Build dashboards that combine NPS, CSAT, and usage metrics for richer context. - Practice “feedback sprints” – weekly sessions where teams triage insights and assign actions.

Accelerate with Eddytools

We can help you implement the full NPS loop—from data collection and automation to analytics and growth campaigns—so your customer feedback system becomes a revenue engine. Reach out to discuss a tailored execution plan.